Moments of Truth
The Scottsdale Police Department implemented the Moments of Truth philosophy within our department viewing each citizen contact as an opportunity to win the respect, trust and support of the community. Recognizing the community is the first line of defense against crime and the most essential component in preventing it, moments of truth contacts will reinforce the community’s resolve to help us develop safer neighborhoods through community partnerships and participation.
A community's willingness to cooperation in born out of the level of trust, respect and support they have for their police. All police personnel can leverage public support, trust and respect by embracing and promoting enhanced customer service of "moments of truth" in policing.
D1 Folks are a Special Blessing
On April 11, 2013, Ofc. Tim Wesloski, Anthony Pagliuca, Ofc. Austen George, Ofc. Toni Moag, and Kelsey Cohen donated their own money to purchase a brand new bicycle for a 9 year old boy named Isaiah Harris, Isaiah's grandmother purchased a used bicycle for her grandson, which turned out to be stolen. The bicycle was recovered and returned to the original owner by Ofc. Wesloski. Ofc. Wesloski felt bad that Isaiah no longer had a bicycle and that his grandmother didn't have the extra money to purchase another bicycle. Ofc. Wesloski spoke with Anthony from PCIS to see about getting another bicycle for Isaiah. Anthony mentioned this incident on Facebook and shortly thereafter he received donations from Austen, Toni and Kelsey. This is just another fine example of the fantastic people we have working for the City.
On April 15, 2013, Ofc. Wesloski delivered the new bicycle to Isaiah before he went to school.
More than going above and beyond! Way to go everybody!
- An email to the City Manager
I wanted to thank you for the fabulous time we had in Scottsdale.
We traveled to Scottsdale during the week of 3/19-3/24/2013, for Spring Training, (our first trip).
The absolute very first thing we noticed on the cab ride from Phoenix to Scottsdale was the beautiful landscaping and sound walls on your freeways. No graffiti, no litter, no panhandlers, no "thugs" just hanging around. At first I thought it was because it's a tourist destination and it was prettied up just for that reason. But then I remembered San Francisco is also a tourist destination, and I can tell you I'm horribly embarrassed.
We live in a City of approximately 55,000. We are located 30 miles north of San Francisco. I noticed today, on the drive home the litter along the dead landscaping, and the 6 different colors of paint used to cover over the graffiti. (Can't we settle on one color? It looks worse than the graffiti in some places). I let out a heavy sigh and wondered why we can't be like Scottsdale? Granted, we didn't see the whole city. We saw some areas that were older and perhaps run down, but still very clean.
Also, can we discuss your police department? My husband and I are in law enforcement. We met the nicest police officers! Poor men and women standing in the heat (OK it was in the high 70's but that's a heat wave here!), chatting, laughing, giving directions, answering some of the dumbest questions, yes, from me. They never seemed to mind.
Going to see the Giants at Spring Training was on my "Bucket List". It's going to be our yearly vacation spot now.
Thank you, Have a great day. Joy G
- A Letter to Chief Rodbell
I had the terrible misfortune of being involved in an automobile accident on 3/6/13 located at 90th Street and Shea in Scottsdale.
I have no recollection of what happened prior to the accident or during the accident and was not aware of anything until I woke up in the ER at Scottsdale HealthCare. It was at that time that Officers Houk and Kenia were present at my bedside to explain what had happened to me. I had lost consciousness prior to the collision and thereafter had no recollection of the events.
The reason for this letter is to give praise and credit when due. Both Officers were consoling and informative (although I did receive a ticket). I was not aware that Officer Houk had retained some of my personal belongs from my car and that he was in possession of them.
On 3/13/13, both Officers Houk and Kenia came to my home to drop off my watch and garage door opener. It was as though I was the center of attention when it came to my well being. Both of these fine individuals were empathetic, concerned and finally took me through the steps of what had occurred. I had no clue. They tried to help me fill in the gaps. Now it's a plethora of medical tests.
It isn't often enough that we show our gratitude and respect for the uniform. However, they are human beings with emotions and feelings with humbleness. I would be very honored if you could commend them once again on my behalf and let them know how much they are appreciated.
Your work makes us all look good!
- Thank you to Sgt. Davidson
My name is Matt Ruckle and I supervise the Street Cleaning section within Public Works. I just wanted to take a minute to let you know how much we appreciated working with Sgt. Thomas Davidson #584, during yesterday’s brief closure of Hayden and Via De Ventura.
I’ve been with the city since 1987 and have worked with multiple PD personnel over the years. I have to say that my experience coordinating alongside Sgt. Davidson during yesterday’s hydraulic spill, most definitely tops that list. His professionalism, responsiveness, and commitment to protecting my two responding sweeper operator’s, was above board.
Please pass along our thanks for a job well done. We appreciate it more than you know.
- A citizen praises the efforts of District 4 officers
Dear Commander Rosenberger,
On the morning of January 30th around 12:40 a.m. my husband, Richard had started choking. When I turned on the light and ran around to his side of the bed he was unresponsive.
I immediately called 911. I was told to open the doors and start CPR if I knew how. The paramedics and police arrived within 3-4 minutes and worked diligently for almost 45 minutes to get him stable.
Your officers and the paramedics were all extremely professional and courteous as well as very well trained. I can only give the very highest praise for everyone involved. Your officers (even) offered to drive me to the hospital. (At the hospital) they offered to stay with me if I needed someone since we have no immediate family here.
I wish I could remember their names. Please, if you could find out who they were and thank them for me I would be very grateful. (The D4 officers were Sgt. Rigberg, Officer Mataelle, Officer Garcia, and Officer Thomas).
Unfortunately, in spite of all the heroic efforts of the paramedics and the police as well as all the doctors involved it was not to be. My husband passed away on Friday Feb 1, 2013.
I just wanted to say how very grateful I was for all your people did for me that night. I know you usually only get complaints and I wanted to let you know there are those of us who do appreciate the men and women who work for you.
I respectfully remain,
An email from a thankful citizen
Just want to thank you so VERY much for helping us yesterday. I know your time is precious and ours was not a disastrous emergency but a little scary for us. We really appreciated your help. Marsha could not have handled this by herself and really appreciated the options and resources. Eric your cool, calm attitude as well as the others was amazing. I've seen so many shootings of the mentally ill in Phoenix and different places that I was concerned but you assured us that the outcome would be positive - thank you!
This letter is in reference to an assist we gave to Mrs. Manglesdorf’s next door neighbor, Marsha Marshall. Marsha was having a problem with her mentally ill brother who had somehow made his way from Ohio to Scottsdale and showed up at her house. My trainee, Mike Halterman, Officer Mike Yavello, Crisis Intervention Specialist, Eric Shinn and I assisted Marsha in getting her brother back to his motel in Phoenix and possibly getting him somewhere where he could receive the proper treatment he needed.
Submitted by Officer Art Vernon-812
A D2 Officer…Just Doing His Job
Sgt. Davidson received a commendation for Officer David Schurr #601 which exemplifies the professionalism and compassion our officers show to our citizens each and every day. Back in December, a resident in the Via Linda district called to report that her daughter went missing on Christmas Eve and was not found until the following night. The resident thought she had to wait 24 hours to report her missing daughter. Her daughter suffers from a cognitive disability and other medical concerns and had not taken her medication when she went missing. To make matters worse, her daughter was on her roller blades and didn’t take her shoes, jacket, phone or identification. When the mother contacted the Scottsdale Police Department, Officer Schurr responded immediately. Within minutes, Officer Schurr evaluated the most effective way to proceed. The mother wrote Officer Schurr was “professional, understanding of the situation and what needed to be done. I appreciate greatly the compassion, kindness, and thoughtfulness he showed me. He was also so reassuring, managing to calm me down somewhat by explaining exactly what would happen.” Throughout the day and night, many officers assisted in the search and stopped by her house which she describes as “unbelievable.” She was amazed by all the resources being utilized and said the officers kept telling her “this was their job.” On Christmas night, her daughter returned home safely. The mother finished her letter to Sgt. Davidson by stating “I will always be impressed, by the professionalism in handling the situation, but perhaps as importantly, their kindness, compassion, and understanding they showed me and also my daughter when she did arrive home.”
Excellent job to all who responded and assisted during this families’ stressful situation.
Going above and beyond
Officers Hertko and Yamamori along with Police Crisis Intervention Specialist Anthony Pagliuca & his K9 Fozzie made a huge impact on a D1 citizen during the month of December. The citizen called the PD to express much gratitude to these members of our department after they assisted her when her husband passed away. The citizen said that she was overwhelmed with grief but was so thankful for the way Mike, Kelli and Anthony assisted her. She said she genuinely felt that all of them truly cared about her, her family and their situation and were not merely responding to another call for service. The citizen went on to say that she was also so appreciative when Anthony and Fozzie showed up at her house the following day with a card and brownies.
Thank you all for representing SPD and D1 so well!
Email commendation for Communications Dispatcher Brie Regan
Today I was notified by SMH-O that my Mom was found by SPD in her car, in the wrong apartment complex, confused, etc. Mom has had some confusion for a while and has refused any assistance from her family to protect her. She manages her ADL's so legally we have had no recourse. I spoke with the nurse and she said Mom was found at 5 am today. Mom tells the story differently, of course, and she is convinced it happened yesterday at 8:30 pm.
I contacted SPD and spoke with Brie Regan. With little to no information, Brie spent quite a bit of time to locate the traffic stop the officers checked out on and confirm it was her vehicle and let me know it happened early this am. I only knew a general area and didn't have any case numbers etc. Please pass along my appreciation to Brie, she was very patient and helpful. I hope my staff would do the same for a caller so please pass on my thanks to Brie from a fellow 911 member who recognizes she went the extra mile to assist!
Erika Wilson, ENP
Emergency Communications Center Manager
Albuquerque Police Department
Great work Brie! Just goes to show how interconnected we are.
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