If you have not yet created an eServices login, please use this document to guide you through the process. Once you have signed up for eServices, you can then walk through the process of setting up Autopay.

Yes, you will still be able to make a payment using the “One-Time Payment” feature.

Note: you cannot post-date payments. You will need to provide the account type, your email address, your account number and your PIN number/house number.

Sign in to your online paperless profile at https://eservices.scottsdaleaz.gov/olpp and click on the image that looks like a person (next to the Log Out button) on the top right portion of the screen.

If your new email address has not been registered with the city yet, you can click on HELP, and select Change Email Address OR you can click on the image towards the top of the page, next to the Log Out button, that looks like a person. If your new email address is already registered with the city, you will have to contact the city for assistance. Use the “Contact Us” link, under Help, to find the appropriate area for your Account Type.

There are three ways to set up a 4 to 6-digit PIN.

1. Visit https://eservices.scottsdaleaz.gov/UtilityRequests/ChangePIN 
   
   
2. Call Utility Billing at 480-312-2461
   
   
3. Email [email protected]

No, at this time the online paperless billing site does not allow for credit card payments.

However, you can go to https://secure8.i-doxs.net/Scottsdale/OneTimeValidate.aspx  and use your card to pay your utility bill. You will need your account/customer number and house number/PIN to utilize the site.

There is a $2.50 convenience fee per transaction with a maximum payment amount of $300 per transaction for using this service.

Sign into your account at: https://eservices.scottsdaleaz.gov/olpp

Note: If the payment was made using the “one-time payment” option without logging in, you will need to call, as it cannot be canceled online.

Go to the “account details” screen, and if the payment still has a ‘SCHEDULED’ status, you can still cancel it. If your payment is still Scheduled, you will see a red “Cancel Payment” button next to the payment info.

You can unregister your utility account, but you will not completely be unregistered from the city’s eServices. Sign in to your online profile at: https://eservices.scottsdaleaz.gov/olpp

On the right-hand side, under the “Pay” option, you will see a menu. The last item is “Remove Account.” Select that and go through the steps to remove your account from the online payment system.