Help me understand my Utility Bill

Refer to this document to walk you through your utility bill.

How do I register and set up Autopay?

If you have not yet created an eServices login, please use this document to guide you through the process. Once you have signed up for eServices, you can then walk through the process of setting up Autopay.

How do I register for Online Paperless Billing?

If you are already signed up for a city service, you will use the same eServices login (email) for the online paperless billing site. If you do not currently have a city login, visit and select “Register New Login,” then fill out the required (*) fields to register. You will then receive an email confirming your registration. Your city eServices login will be the same for all city websites that use this feature. Once your registration is complete, you can return to the page listed below and select Sign In to proceed to the online paperless billing site.

Why do I need to register?

Registering for eServices allows us to authenticate your email. This ensures that you will receive all communication regarding your city accounts in a timely manner, as well as any other city services using the eServices login.

What if I don’t want to register, can I make a payment?

Yes, you will still be able to make a payment using the “One-Time Payment” feature.

Note: you cannot post-date payments. You will need to provide the account type, your email address, your account number and your PIN number/house number.

What if I don’t receive the confirmation email after registering?

If you do not receive your confirmation email, check your spam folder. If you are still unable to locate it, please call Utility Billing at 480-312-2461.

How do I change the email address associated with my Online Paperless profile?

Sign in to your online paperless profile at and click on the image that looks like a person (next to the Log Out button) on the top right portion of the screen.

If your new email address has not been registered with the city yet, you can click on HELP, and select Change Email Address OR you can click on the image towards the top of the page, next to the Log Out button, that looks like a person. If your new email address is already registered with the city, you will have to contact the city for assistance. Use the “Contact Us” link, under Help, to find the appropriate area for your Account Type.

Can I pay with a credit card?

No, at this time the online paperless billing site does not allow for credit card payments.

However, you can go to  and use your card to pay your utility bill. You will need your account/customer number and house number/PIN to utilize the site.

There is a $2.50 convenience fee per transaction with a maximum payment amount of $300 per transaction for using this service.

How do I cancel a payment that has not yet been withdrawn from my account?

Sign into your account at:

Note: If the payment was made using the “one-time payment” option without logging in, you will need to call, as it cannot be canceled online.

Go to the “account details” screen, and if the payment still has a ‘SCHEDULED’ status, you can still cancel it. If your payment is still Scheduled, you will see a red “Cancel Payment” button next to the payment info.


How do I un-register?

You can unregister your utility account, but you will not completely be unregistered from the city’s eServices. Sign in to your online profile at:

On the right-hand side, under the “Pay” option, you will see a menu. The last item is “Remove Account.” Select that and go through the steps to remove your account from the online payment system.

Last Updated: Jun 30, 2024

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