Scottsdale’s Revenue Recovery team is dedicated to collecting delinquent revenues owed to the city through a fair and impartial process involving direct collection and citizen education. The Revenue Recovery team works hard to avoid interruptions in service and views disconnection as a last resort. Our team offers various financial assistance solutions through payment arrangements and/or social service resources. As needed, third party collection agencies are utilized.
For assistance with past due Utility, License (Business or Liquor), Alarm Permit accounts or payment options, please contact Revenue Recovery at 480-312-2705 for assistance.
| In Person | Cash, Checking, Credit or Certified Funds 7447 E. Indian School Rd., Suite 110, Scottsdale, AZ, 85251 |
| Phone | Credit or Debit Card 3rd Party Payer Kubra: 866-466-2422 |
| Online | Debit, Credit, Bank Account |
Before the City of Scottsdale can turn on your water, you must make sure all your faucets, taps, etc. are in the OFF POSITION. The city is not responsible for any water damage due to the property not being secured.
If your property has a fire sprinkler/suppression system, that system may not be functioning after the service is disconnected. Your homeowner’s insurance coverage may be adversely affected due to your fire sprinkler/suppression system not being operational. You should also be aware that the failure to have water service to a home or business is a violation of the building code and could result in the property being declared uninhabitable by a city building official.
In qualifying cases, the City of Scottsdale may file a lien. If you would like to pay all amounts due and request the lien be released, contact Revenue Recovery Department for assistance. All lien release request must be submitted as a written request via email or fax (verbal request are not permitted). All written requests must include a copy of the original lien and a payoff (good through) date.
The city may notify the Arizona Department of Revenue of its intent to seek an offset payment from a customer’s Arizona State Income Tax refund. A collection fee of $9.00 will be assessed to the final payoff amount.
Any customer who has a delinquent account maintained by the City will be responsible for all costs incurred by the City in collecting those delinquent funds. The customer is responsible for paying any fees (i.e. AZ DOR Fee, Lien Filing/Releasing Fees, EPCOR Fee, etc.) that a City of Scottsdale delinquent account has incurred, including any cost associated with recovering the debt.
If your delinquent account has been referred to a third-party agency, you must contact and pay them directly. Scottdale is currently contracted with Valley Collection Service, LLC.
| By mail | P.O. Box 10130, Glendale, AZ 85318 |
| By phone | 623-931-4325 or 800-244-9665 ext. 216 |
| Pay online | pay.valleycollection.com |
If a delinquent account has been referred to VCS and the payment was made directly to the City of Scottsdale, your utility account may have additional delinquent fees associated with our collection agency Valley Collection Services.
Last Updated: Aug 22, 2024
| Monday | 8 a.m. - 4:30 p.m. |
| Tuesday | 8 a.m. - 4:30 p.m. |
| Wednesday | 9 a.m. - 4:30 p.m. |
| Thursday | 8 a.m. - 4:30 p.m. |
| Friday | 8 a.m. - 4:30 p.m. |
| Saturday | Closed |
| Sunday | Closed |
| Holiday Name | Holiday Date | Observed On |
|---|---|---|
| Christmas Day | Wed, Dec 25, 2024 | Wed, Dec 25, 2024 |