Step 1: Make a Payment

Step 2: Request Reconnection

Once the past due balance has been paid in full, please contact Revenue Recovery at 480-312-2705 during business hours for reconnection.

• 8 a.m. - 4:30 p.m., Monday, Tuesday, Thursday, Friday
• 9 a.m. - 4:30 p.m., Wednesday

If you reach us outside of our reconnection business hours (weekend, holiday, or after 4:30 p.m.), please contact Water Operations at 480-312-5650.

Services can be subject to next business day Reconnection Service and an After-Hours Reconnection Fee.

Disconnection Fee

$98+ Tax

Per S.R.C. 49-54, disconnection occurs when 2 consecutive utility bills have not been paid in full. Prior to disconnection, customer will have received 2 auto-calls, 1 disconnection notice via USPS to the address on file.

Tampering Fees and Notification

1st offense: $200 | 2nd offense: $400 | 3rd offense: $600 | 4th offense: $800 | 5th offense: $1,000

Per S.R.C. 49-30, tampering occurs when the city finds water usage at the meter after disconnection. Fee structue is based on a consecutive 12-month period

Per S.R.C. 49-23.2 the city Utility Billing department will send an email and USPS letter to the customer informing of the tampering fee and a reminder that per S.R.C. 49-30, if tampering is found again, your meter will be pulled and additional fees will be assessed.

Reinstallment of meter would be the next business day.

Reconnecting

Per S.R.C. 49-30 at any point if the customer wants re-connection, the PAST DUE + DISCONNECTION FEE amount is due in full. All assessed fees are billed on the customer’s next bill.

Social Services Resources

• Scottsdale Human Services
  
• Vista Del Camino
  
• Low Income Home Energy Assistance Program (LIHEAP)

Lien Payoff Requests

In qualifying cases, the city may file a lien. If you would like to pay all amounts due and request the lien be released, contact Revenue Recovery Department for assistance. All lien release request must be submitted as a written request via email or fax (verbal request are not permitted). All written requests must include a copy of the original lien and a payoff (good through) date.

Debt Setoff

The city may notify the Arizona Department of Revenue of its intent to seek an offset payment from a customer’s Arizona State Income Tax refund. A collection fee of $9.00 will be assessed to the final payoff amount.

Collection Fees and Charges

Any customer who has a delinquent account maintained by the city will be responsible for all costs incurred by the city in collecting those delinquent funds. The customer is responsible for paying any fees (i.e. AZ DOR Fee, Lien Filing/Releasing Fees, EPCOR Fee, etc.) that a Scottsdale delinquent account has incurred, including any cost associated with recovering the debt.

Third-Party Agency

If your delinquent account has been referred to a third-party agency, you must contact and pay them directly. Scottdale is currently contracted with Valley Collection Service, LLC.