Scottsdale’s Revenue Recovery team is dedicated to collecting delinquent revenues owed to the city through a fair and impartial process involving direct collection and citizen education. The Revenue Recovery team works hard to avoid interruptions in service and views disconnection as a last resort. Our team offers various financial assistance solutions through payment arrangements and/or social service resources. As needed, third party collection agencies are utilized.

For assistance with past due Utility, License (Business or Liquor), Alarm Permit accounts or payment options, please contact Revenue Recovery at 480-312-2705 for assistance.

Water Reconnection Process

Payment Options

In PersonCash, Checking, Credit or Certified Funds
7447 E. Indian School Rd., Suite 110, Scottsdale, AZ, 85251 
PhoneCredit or Debit Card
3rd Party Payer Kubra: 866-466-2422 
Online

Debit, Credit, Bank Account
City website

Disconnection/Reconnection Process

  • Monday - Friday 8 a.m. to 4:30 p.m., Wednesday 9 a.m. - 4:30 p.m. 
    • Once the past due balance has been paid in full, please contact Revenue Recovery at
      480-312-2705 during business hours for reconnection.
  • If you reach us outside of our reconnection business hours (weekend, holiday, or after 4:30 p.m.), please contact Water Operations at 480-312–5650.
    • Services can be subject to next business day Reconnection Service and an After-Hours Reconnection Fee.

Reconnection Property Security Message

Before the City of Scottsdale can turn on your water, you must make sure all your faucets, taps, etc. are in the OFF POSITION. The city is not responsible for any water damage due to the property not being secured. 

If your property has a fire sprinkler/suppression system, that system may not be functioning after the service is disconnected. Your homeowner’s insurance coverage may be adversely affected due to your fire sprinkler/suppression system not being operational. You should also be aware that the failure to have water service to a home or business is a violation of the building code and could result in the property being declared uninhabitable by a city building official.

Other Revenue Recovery Information

Social Services Resources

Lien Payoff Requests

In qualifying cases, the City of Scottsdale may file a lien. If you would like to pay all amounts due and request the lien be released, contact Revenue Recovery Department for assistance. All lien release request must be submitted as a written request via email or fax (verbal request are not permitted). All written requests must include a copy of the original lien and a payoff (good through) date.

Debt Setoff

The city may notify the Arizona Department of Revenue of its intent to seek an offset payment from a customer’s Arizona State Income Tax refund. A collection fee of $9.00 will be assessed to the final payoff amount.

Collection Fees and Charges

Any customer who has a delinquent account maintained by the City will be responsible for all costs incurred by the City in collecting those delinquent funds. The customer is responsible for paying any fees (i.e. AZ DOR Fee, Lien Filing/Releasing Fees, EPCOR Fee, etc.) that a City of Scottsdale delinquent account has incurred, including any cost associated with recovering the debt.

Third-Party Agency

If your delinquent account has been referred to a third-party agency, you must contact and pay them directly. Scottdale is currently contracted with Valley Collection Service, LLC.

Valley Collection Services, LLC payment options
By mailP.O. Box 10130, Glendale, AZ 85318
By phone623-931-4325 or 800-244-9665 ext. 216
Pay onlinepay.valleycollection.com

If a delinquent account has been referred to VCS and the payment was made directly to the City of Scottsdale, your utility account may have additional delinquent fees associated with our collection agency Valley Collection Services.

Last Updated: Aug 22, 2024

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