How do I cancel my Alarm Permit?
Alarm Permit cancellations must be received in writing from the permit holder and can be sent via email or via mail:
ATTN: Alarms
City of Scottsdale
PO Box 1586
Scottsdale, AZ 85252-1586
*Please reference the permit number and effective date of the cancellation.
How do I update my Alarm Permit Information?
Updates to mailing address, phone number, alarm company or responsible representatives must be received in writing from the permit holder and can be sent via email or via mail:
ATTN: Alarms
City of Scottsdale
PO Box 1586
Scottsdale, AZ 85252-1586
*Please reference the permit number.
How do I acquire a Alarm Waiver Certificate?
Waiver certificates for activation charges may be obtained by attending an online Alarm User Awareness Class. Certificates are not transferable from person to person or premises to premises. To schedule the class please call 480-312-7400.
What should I do when my alarm goes off accidentally?
Immediately notify your alarm company and have your password/passcode readily available to cancel the alarm. Do not call the Police as they do not know the password/passcode you registered with your alarm company.
What should I do if I receive a false alarm notification, but the alarm was valid?
If your alarm was activated and police responded but did not find any signs of criminal activity, the alarm will be considered false. If you later learn the alarm was valid and a crime occurred, contact Scottsdale Police at 480-312-5000 to file a police report immediately. You can then contact the City of Scottsdale Business Services Department and notify them of the valid alarm and provide the police report number.
What if I received a false alarm notice but my alarm company did not call the Police Department?
Scottsdale Police can verify how they were notified of the alarm. Please contact Scottsdale PD Records Department at 480-312-1999 or visit City of Scottsdale - Records Request to obtain a copy of the report.
What if I received a false alarm notice but did not see the Police at my residence?
If you do not know if the police responded to your false alarm, you can call and verify when Officers arrived and what their findings were. Please contact Scottsdale PD Records Department at 480-312-1999 to obtain a copy of the call for service.